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Baldrige Award Winning Quality 16th Edition How to Interpret the Baldrige Criteria for Performance Excellence-Mark Graham Brown
Baldrige Award Winning Quality 16th Edition How to Interpret the Baldrige Criteria for Performance Excellence  Review
by Mark Graham Brown (Author)
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Publisher : Productivity Press
Publish date : 26-Apr-2007
Category : 3D Graphics
Mediatype : Books
Binding : Paperback
Availability : InStock, Order now ships within 2-3 business days
List Price :   Rs. 3700
10%   
off    
Greenleaf Price :  Rs. 3330
You Save :  Rs. 370
ISBN : 9781563273643 / Indian ISBN 13: 9781563273643
Pages : 384
Book Summary : Baldrige Award Winning Quality 16th Edition How to Interpret the Baldrige Criteria for Performance Excellence
Now in its 16th edition, Baldrige Award Winning Quality is the most widely used and recognized book on the Malcolm Baldrige National Quality Award. The 2007 Criteria now includes 18 questions, one for each of the Baldrige Criteria Items. Significant changes in the 2007 edition include a stronger measure on: Leadership - which now includes a focus on performance measures and their use by senior leaders; Measurement, Analysis, and Knowledge - with a focus on the needs for management of information and information technology; Workforce Focus - redesigned around workforce engagement and the workforce environment; Customer and Market Focus - with a focus on the voice of the customer; Process Management - redesigned around work systems, core competencies, and work processes; Strategic Planning - with a focus on innovation, strategic advantages, and resource needs to accomplish strategic objectives; and Results - aligned with the above categories to ensure the measurement of important and appropriate results.

This definitive reference for helping companies achieve world-class results is the only book on the Baldrige Criteria to detail, in simple and straightforward language, every category, examination item, and area to address.

TABLE OF CONTENTS
Introduction
1. Understanding the Malcolm Baldrige National Quality Award
2. Preparing an application for the Baldrige Award
3. Key themes and relationships Among the criteria
4. Understanding the Baldrige Award Scoring Scale
5. Interpreting the Criteria for the Organizational Profile
6. Interpreting the Criteria for Leadership (1)
7. Interpreting the Criteria for Strategic Planning (2)
8. Interpreting the Criteria for Customer and Market Focus (3)
9. Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4)
10. Interpreting the Criteria for Human Resource Focus (5)
11. Interpreting the Criteria for Process Management (6.0)
12. Interpreting the Criteria for Business Results (7.0)
13. Preparing for a Site Visit
14. Using a Baldrige Assessment as a Strategic Planning tool Further Readings
Appendix A: State Awards Based on the Baldrige Criteria
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