This book covers the topics prescribed under the optional paper for the CAIIB curriculum. Human Resources play a crucial role in services industry like banking, as harnessing these resources the right way will lead to best results for all concerned in the industry. Human Resource Management, the management of work and people towards desired ends, is a fundamental activity in any organization in which human beings are employed. A dynamic HRM will help to foster the kind of culture in which clever strategies are conceived and reworked over. In this book, care has been taken to include topics of interest for the younger generation who form the bulk of the employee strength in all progressive banks in the country. An attempt has been made further to define the expectations that an employee as well as the bank have from each other.There is considerable coverage of technology and its applications in banking today as also a chapter on dealing with and training “Generation Y” employees. This book would be of use to those who intend to specialize in the area of HRM.
Indian Institute of Banking & Finance (IIBF) formerly The Indian Institute of Bankers, established in 1928, is a professional body of banks, financial institutions and their employees in India. During its 82 years of service, IIBF has emerged as a premier institute in banking and finance education for those employed in the sector, aiming for professional excellence. Since its inception, the Institute has awarded over 5 lakh banking and finance qualifications, viz; JAIIB, CAIIB, Diplomas and Certificates in specialized areas. The pedagogy of Distance Learning offered by the Institute comprises (i)publishing specific courseware for each paper/examination; (ii) publishing work books; (iii) holding tutorials through accredited institutions; (iv) organizing contact classes; (v) conducting virtual classes; (vi) offering e-learning through portal; (vii) organizing campus training for selected courses, etc.