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ITIL V3 Foundation Exam Video Mentor-Jill Knapp
ITIL V3 Foundation Exam Video Mentor  
by Jill Knapp (Author)
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Publisher : Que Press
Publish date : 16-Mar-2011
Category :
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Binding : Hardback
Availability : InStock, Order now ships within 2-3 business days
List Price :   Rs. 6659
Greenleaf Price :  Rs. 6659
You Save :  Rs. 0
ISBN : 9780789742599 / Indian ISBN 13: 9780789742599
Pages : 89
Book Summary : ITIL V3 Foundation Exam Video Mentor

The ITIL V3 Foundation Exam Video Mentor is a combined book and DVD set which contains hours of instructor-led presentations in an easy-to-follow format, providing both foundational reinforcement of exam topics as well as exam preparation tips, tricks, and sample questions. The DVD video tackles each ITIL V3 Foundation topical area with the key concepts, process activities, roles, and vocabulary necessary to pass the ITIL V3 Foundation Exam based on the newest APMG syllabus, all through a fun and thorough teaching style. This ITIL V3 Foundation Exam Video Mentor set provides a test-preparation learning experience from a leading Certified ITIL Expert based on the latest examination syllabus, ensuring all current exam topics are covered. Don't be left behind by using outdated 2009-edition materials; this ITIL V3 Foundation Exam Video Mentor will help ensure your success!

TABLE OF CONTENTS:
(1) Introduction
(2) What is IT service Management
(3) Book #1 Service Strategy
(4) Book #2 SErvice Design
(5) Book # 3Service Transition
(6) Book #4 Service Operation
(7) Book #5 Continual Servie Improvement
(8) Exam Prep

About the Author
Jill Knapp, Certified ITIL Expert, is the owner of Knapp I.T., Inc., a small but mighty IT Service Management training and consulting firm in Wilmington, Delaware. With a degree in Education and multiple technical and project management certifications under her belt, she is a trusted training and consulting partner for private clients and training companies worldwide. Ms. Knapp co-taught the world's first accredited ITIL V3 Course with Exam in June, 2007 while working for Quint Wellington Redwood and has established herself as an authority in Service Support and Service Operation.

Students from Dell, HP, the Federal Reserve Bank, EMC, RIM, SAIC, WSFS Bank, Lancaster General Hospital, Nortel, Lower Colorado River Authority, the University of Texas, and the USDA have benefited from her energetic and fun teaching style; and for the past 18 months, Jill's students have enjoyed a near-perfect (99.6%) pass rate.

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